SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries ...

SSA’s new AI phone bot has been driving callers in circles. But before you go pulling your hair out here are some tips that ...

Social Security will roll out an AI-powered phone system in 2025 to improve customer service and cut long wait times.

And while experts from both sides of the aisle agree that the SSA’s technology could use improvement ... s team also used AI to analyze why people would call the 800-number.

Joe Edwards is a Live News Reporter based in Newsweek's London Bureau. He covers topics related to weather, climate, and extreme weather events. Joe joined Newsweek in April 2024 after graduating ...

“Continuous improvements will ensure timely ... not when people call to change their bank information. SSA still has some anti-fraud provisions in place that were introduced this spring ...