Atlanta Journal-Constitution

I took the test to become a Gwinnett 911 operator. Here’s what it takes

911 operators ask too many questions. 911 operators are indifferent. 911 operators just need to send help now. Those are some of the misconceptions people have about dispatchers who respond to ...
FOX 10 Phoenix

Emergency departments struggling to fill 911 operator jobs

Emergency departments struggling to fill 911 operator jobs They are on the other end of the phone line when people are in trouble, and need assistance. However, emergency departments across the U.S., ...
FOX 10 Phoenix

911: Phoenix area emergency departments struggle to fill dispatcher slots amid worker shortage

TEMPE, Ariz. - 911 operators are on the other end of the line when people are in trouble and need help, but emergency departments across the country, including those in the Phoenix area, are ...
Berkshire Eagle

As a 911 dispatcher for the Berkshire County Sheriff's Office, Kristin Keefner is trained to keep her cool while others are losing theirs

PITTSFIELD — Remaining calm in the midst of chaos is never easy. But it's an essential component in Kristin Keefner's line of work. Keefner is a 911 emergency dispatcher and trainer for the Berkshire ...