Across the United States, a quiet shift is underway in the way local governments answer the phone. Non-emergency calls that once rang straight through to human dispatchers are increasingly being ...

CLEVELAND, Ohio — Residents seeking non-emergency services from Akron police will now be routed to “Ava,” an artificial intelligence virtual assistant, the department said. Those who call 911, however ...

Akron police have implemented an artificial intelligence virtual assistant, “Ava,” to handle non-emergency calls, while 9-1-1 emergency calls will continue to be answered by human dispatchers. The ...

PHOENIX — Phoenix has implemented artificial intelligence (AI) to streamline its 911 system, allowing human dispatchers to focus on life-threatening emergencies while AI handles routine non-emergency ...

Southeast Communications Center (SECOMM) is the central dispatching agency for nearly every agency in Benton and Franklin counties. It has struggled to hire enough people to answer the average of more ...