Tiffany Gomas, the viral "crazy plane lady," should have taken a page from the playbook of viral singing sensation Oliver Anthony, who recently broke his silence with a humble social media post, ...

Caitlin O'Kane is a New York City journalist who works on the CBS News social media team as a senior manager of content and production. She writes about a variety of topics and produces "The Uplift," ...

“First and foremost I want to take full accountability for my actions,” Gomas said in a video posted on social media. The marketing executive whose airplane meltdown went viral embraced the term ...