Let’s say, your medical device business has received a complaint from a customer. It happens to all medical device manufacturers and the complaint can range from the relatively minor to severe with ...

Part of the cost of doing business is losing customers. In some cases, there may not be anything a small business can do to retain the customer, as his needs may have changed. However, if there is a ...

Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a ...

It is important to understand that customers who take the time to complain and give feedback to companies about their products, services or experiences are providing them with an extremely valuable ...

Have you agreed internally on your company's five most critical customer contact points? Are your people aware (on a frequent basis) of the customer feedback which you receive? Do you inform customers ...

That said, the most effective approach to dealing with customer complaints starts with understanding that a complaint isn't personal nor an attack on your business. That’s according to Palesa Mabasa, ...

João Pedro Almeida explains why rising complaint volumes are only a symptom of deeper operational inefficiencies and how ...

In the financial services industry, maintaining trust and confidence is paramount. When a firm authorised by the Financial Conduct Authority receives a complaint, it triggers a series of crucial steps ...