E-commerce really gained traction during the COVID-19 lockdowns and is expected to continue its long-term growth in 2023 and for the next five years, even if the economy as a whole takes a nosedive.

Today’s consumers are up against an inflationary environment that is impacting their spending, according to Medallia’s Sense360 report, which showed that consumers are buying fewer products, but for ...

SAP Business One will incorporate new e-commerce and CRM capabilities from the company's recently completed acquisition of Praxis Software, a privately held SAP Business One partner whose software ...

Freshworks today launches Freshworks CRM for e-commerce, built to help direct-to-consumer brands and digital retailers connect with customers across conversational marketing, sales and customer ...

E-commerce brand builders know the unique challenges of managing a digital storefront, whether it’s ever-evolving customer expectations or keeping up with multi-channel selling structures. CRMs for ...

As the head of customer relationship management (CRM) at e-commerce platform ShopBack, Scott Tan ensures the platform is able to establish personal relationships with each individual customer, be it ...

E-commerce businesses are complex operations, relying on a variety of tools and systems to engage customers in the digital landscape. When it comes to customer resource management (CRM) tools, these ...

Drip has unveiled the E-Commerce Customer Relationship Management (ECRM) platform, a solution designed to help retailers place customer relations at the center of a CRM platform. Drip’s tracking code ...