Raquel Lewandowski has been working as a call taker at a call center in Delaware County, Pennsylvania, for nearly 30 years. In that time, she's seen technology modernize emergency-response services to ...

The AI technology, known as 'Ava,' will be used to handle non-emergency calls that dispatchers will then review before sending the necessary help.

Tyler Lacoma has spent more than 10 years testing tech and studying the latest web tool to help keep readers current. He's here for you when you need a how-to guide, explainer, review, or list of the ...