Some hospital security professionals believe that the term “customer service” only applies to individuals outside of their organization, such as patients, family members and visitors. However, there ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

Regardless of the industry and the products or services they offer, most business owners and managers would agree that the customer comes first. It’s a simple fact: The loss of customers could ...

In the asphalt maintenance and reconstruction industry, we’re laser-focused on delivering a quality product to our clients, smooth, durable pavements that stand the test of time. But here’s a question ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, Microsoft Teams, and even Discord. But with Slack, for instance, able to ...

Who’s to blame if you were served a greasy cup of “soapy soup” in a tapsilog joint? Is it the dishwasher who treats the grease like a decorative fixture? The waiter who delivered it with a straight ...

When your team's language makes perfect sense to everyone but your customers, the problem isn't expertise. It's perspective. Years ago, I sat in a meeting at a telecom software company, listening to ...