Building a technical support team can be challenging, especially as your business expands. The initial phase entails creating a structure. Doing this helps you to determine your needs and situations.

I'm the de facto tech support person for my family and relatives. That means I often get enlisted to fix some snafu with someone's Windows PC, which can entail a hands-on operation.

This author thinks so By 2028, according to the report, over half (68%) of all customer service and support interactions with tech vendors could become automated, thanks to agentic AI.

IT outsourcing can provide significant value, offering access to specialized expertise and capabilities at a lower cost than building an in-house team ...