Oracle announced three significant artificial intelligence (AI) overtures with a heightened focus on CRM and service this week at Oracle CloudWorld in Las Vegas. On Tuesday, Oracle released details of ...

Oracle Corp. today released the next iteration of its PeopleSoft Enterprise CRM application, Version 9.0. The company had outlined its plans for the software early last month. The rollout is the most ...

There is no end in sight for CRM on Demand despite the arrival of Fusion CRM, according to an executive Oracle is hoping to differentiate its cloud CRM (customer relationship management) software from ...

Salesforce CRM and Oracle ORCL are two of the biggest names in the cloud enterprise software market. Both companies offer powerful, enterprise-grade platforms spanning customer relationship management ...

Launched in Oct. 2003, Siebel CRM OnDemand was initially positioned as a joint offering with IBM, which hosted the service's customer data on its infrastructure and database software. Siebel was IBM's ...

Hybrid approach to CRM allows companies to more easily add new users while enabling data from both systems to be analyzed at once Oracle has developed prebuilt integration software for its CRM On ...

Microsoft announced the availability Wednesday of Dynamics CRM 2011, the on-premises and partner-hosted version of its CRM (customer relationship management) software. Microsoft announced the ...