Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. The “how” is still shaping up, but the “why” ...

What is a Quality Manual? A Quality Manual is an authorized document created by a business, detailing how its quality management system operates. In other words, it’s a Table of Document Contents and ...

One thing I really like about the new edition of Juran's Quality Handbook: The Complete Guide to Performance Excellence by Joseph Defeo and J.M Juran is that the word "customer" is used 578 times. All ...

With three of four Quality Service Management Offices (QSMOs) advancing their first offerings, federal shared services efforts have made significant progress in the last few months, according to White ...

The Cybersecurity and Infrastructure Security Agency was designated as the first Quality Service Management Office by the Office of Management and Budget. (Gorodenkoff Productions OU) The ...

FAIRFAX, Va., Jan. 15, 2026 /PRNewswire/ -- CGI Federal Inc. (CGI), a wholly-owned U.S. operating subsidiary of CGI Inc. (NYSE: GIB) (TSX: GIB.A), today announced that the CGI Fraud, Waste and Abuse ...

Statement on Quality Management Standards No. 1, A Firm’s System of Quality Management, becomes effective on Dec. 15, 2025, and the required documentation surrounding that system’s design, ...