Salesforce today unveils the first update to its field service management (FSM) product since the acquisition of FSM vendor ClickSoftware, which closed in October last year. New features include ...

The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Salesforce’s Einstein GPT and Data Cloud are now available in beta in the ...

Salesforce’s Field Service Management platform now offers a consolidated solution, providing a single, comprehensive view of operations, so public sector entities can better understand the needs, ...

Salesforce today unveiled the next generation of Salesforce Field Service, with new appointment scheduling and optimization capabilities, artificial intelligence-driven guidance for dispatchers, asset ...

Salesforce today announced new capabilities to help field service organizations proactively manage and maintain the lifecycle of their physical assets — from purchasing through service. With access to ...

In 2016, Forrester analyst, Kate Leggett, published the following statement in a brief: “Modern field service technologies allow service technicians to become your frontline brand ambassadors every ...

Back in February, the relationship between field service ‘frenemies' ServiceMax and Salesforce took an interesting turn when Salesforce Ventures joined forces with ServiceMax's owner Silver Lake to ...

The top 5 field service software tools offer AI automations, CRM features, and much more. When you’re fielding customer calls and managing a team of techs and a warehouse of inventory, a good field ...

When you’re fielding customer calls and managing a team of techs and a warehouse of inventory, a good field service management platform can make the difference between failure and success. Field ...