Apple's new "chatbot" That's now changing, however—at least, as long as you only want to chat about technical issues. Apple recently updated its Apple Support app with a new "automated chat ...

Exceptional customer service can make or break a brand, and in today's fast-paced world, large language models (LLMs) are dramatically transforming how businesses approach customer support ...

Miami Online students have access to comprehensive technical support to ensure an equitable and accessible learning experience from start to finish. Our dedicated support services are here to assist ...

Red Hat may no longer support old-style CentOS Linux, but other groups have forked CentOS and now they're offering technical support. This now includes CIQ offering support services for Rocky Linux.

Every startup needs help at some point. Whether it’s funding, legal guidance, networking connections, marketing and promotion, technical support or just perspectives from others who have faced similar ...

Ever received an unexpected alert by text or email claiming there is a problem with your computer that the sender needs your help to fix? That could very well have been a tech support scam. The ...

While customer support has been considered a top use case for generative AI ever since OpenAI’s ChatGPT chatbot debuted in 2022, it is also fraught with risks, said Sanketh Balakrishna, an ...

Building a technical support team can be challenging, especially as your business expands. The initial phase entails creating a structure. Doing this helps you to determine your needs and situations.

In our swift world, prompt customer support responses can transform the client experience. By handling several inquiries at once via AI chatbots and NLP, you can eliminate frustrating waits.

FBI warns of rise in costly technical support scams For one couple, a month-long tech support scam ended up costing them $3 million.