Over the past few years, first touch resolution has become a major focus for customer service of any kind. That's not by accident. The ability to resolve customer questions, issues and concerns ...

The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. All startup businesses know that the best CRM software is important and that ...