Which? is calling on Virgin Media to urgently improve its customer service as new analysis from the consumer association finds it is the worst broadband firm for customer service. Since late 2023, ...

Virgin Media O2 has unveiled its latest innovation in customer service - a game-changing smart support system designed to detect and resolve Wi-Fi issues remotely. This will eliminate the need for ...

ATLANTA--(BUSINESS WIRE)--Intradiem, the leading provider of intelligent automation solutions for contact centre and back-office customer service teams, earned the 2023 Partnership Award from The ...

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...

Amid a Global Labour Shortage, Intradiem helps Virgin Media reduce attrition rate by 7%, saving more than £3.4 mil in operational costs Intradiem, the leading provider of intelligent automation ...