More than a dozen customers told Marketplace they are frustrated with poor customer service they received from Canada’s big ...

AT&T has launched a redesigned app with a GenAI assistant, unified service controls, and shopping features for wireless and ...

If you’ve recently been notified about changes to your newspaper delivery, and you have questions about it, you may be able ...

After the harsh winter the Cape Fear Region experienced. Lots of people are receiving their power bills, and it’s been a real shock for many.

Small businesses are always looking for ways to reduce friction for existing customers. AI-powered automation can help.

New capability enables organizations to guide customers through complex workflows using synchronized voice and mobile ...

Here's a single system your company needs.

Long customer wait times are now making headlines (again) as frustration with our ‘Big 3’ telecoms have boiled over. A recent investigation by CBC News has highlighted a growing wave of complaints ...

Are you actually a human?” The voice of a middle-aged man, thick with anger, roars through the phone. For Lee Eun-young — a ...

ICE launched AI voice and chat agents to answer routine servicing questions 24/7, reduce call-center volume and route complex ...

There’s a lot that can go wrong with gen AI, but when it goes right, it’s worth highlighting. These companies, for example, use it to measurable effect to drive efficiency, write code, provide better ...