We’ve all had this experience: You’re teaching a training class, and it’s obvious that some of the participants really don’t want to be there. In one of my recent classes at a busy hospital, I noticed ...

Hello! I enjoy working with adults struggling with anxiety, depression and PTSD. I help clients who are overwhelmed and struggling to balance work, school, parenting and other stressors. Often these ...

I was at a dinner party last year when someone asked a question that seemed absurdly easy: “How many stars are on the American flag?” The table went quiet. We all knew this. Obviously. We’d all ...

The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...

The Rasmussen Reports daily Presidential Tracking Poll for Wednesday shows that 44% of Likely U.S. Voters approve of President Trump’s job performance. Fifty-five (55%) disapprove. The latest figures ...

Confidence in one's value as a human being is a precious psychological resource and generally a highly positive factor in life; it is correlated with achievement, good relationships, and satisfaction.