Microsoft has revealed that it saved over $500 million in its customer service division last year by deploying AI-powered agents across its service centers.

The closure of a facility operated by French BPO giant Teleperformance in Guyana has ignited a wave of speculation.

Months after a controversial rent control law was repealed, the housing market in Argentina is taking a positive turn for tenants.

Chile's capital is suffering from power outtages, and reports point to heavy rains and over-relliance on an Italian energy company.

The Nearshore Value Index (NVI) identifies and ranks the locations which offer the best value for nearshore operations in BPO and software services. This year, given that technology has reached a ...

Ecuador is often overlooked in the Nearshore. But should it be? New changes mark a new direction for the country's tech industry.

On March 26, 1991, the heads of state of Argentina, Brazil, Paraguay, and Uruguay gathered in the Paraguayan capital of Asuncion to sign a treaty formally establishing a regional economic integration ...

The pandemic accelerated the move towards a digitized global economy that was already well underway. The demand for tech talent, oversubscribed prior to COVID-19’s arrival, has been exacerbated ...

Following the economic challenges provoked by the Covid-19 pandemic, the Caribbean’s BPO industry could add tremendous value to the region ...

Argentina’s senate has approved the proposed ‘knowledge economy law’, aimed at incentivizing investment in the sector, doubling the number of jobs and generating US$15 billion from exports by 2030.

Following Hurricane Maria, the Puerto Rico tech sector is showing great resilience, overcoming operational difficulties the challenges of staying relevant.

This assortment of myths, magic, and superstitions, passed down over generations, are an important part of the culture of Latin America and the Caribbean.